Data Security and Privacy Statement

Data Security and Privacy Statement

Effective starting date: May 16, 2021

We adhere to strict policies to guarantee the security and privacy of customer data.


Brachtendorf Apps provides a number of software products apps that are made available through the Atlassian Marketplace, or via private installation links. The software are hosted service Cloud apps for Atlassian Cloud products.

This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data our cloud apps.

Data Security

We maintain technical and organizational measures in order to ensure data security, in particular for the protection of customer personal data.

Data storage

Our cloud apps store customer-specific app configurations in the corresponding Atlassian Cloud product (please see the Atlassian Security practices or the Atlassian Privacy Policy for further information).

Additionally we store data on the server our app services are running on. Currently this includes:

All apps

  • Access logs that are deleted periodically

Improved Attachment

  • The title of confluence-pages which from whom attachments are referenced

Support data

As an active or potential customer, you may register in one or more of our dedicated Service Desks in order to submit support tickets or be registered by submitting a support request per email. At that time we will store your name (if entered), email address and support details in our Service Desk systems running in the Atlassian Cloud. If the support details should include personal data, please anonymize the data beforehand. If you wish for your personal information to be removed from the Brachtendorf Apps Service Desk, please contact our support team at

Account data

If a customer licenses or subscribes to one of our products, Atlassian will provide us, in accordance with the Atlassian Privacy Policy, license details as well as the name and email address of the customers' registered Atlassian contact and, if applicable the reseller company. Brachtendorf Apps uses this data expressly for accounting, support verification purposes and periodic customer information newsletters pertaining to the product (i.e. Release Notes).

Communication and Marketing

We use your contact information to send certain communications via email, including responses to your comments, questions and requests, providing customer support, and sending you technical notices (Release Notes), updates, security alerts, and administrative messages. We also communicate with you about new product offers or promotions. You can control whether you want to receive these communications by opting-out whenever you receive such a communication from BrachtendorfApps by using the included opt-out link or by writing a short mail to

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where:

  • we need it to provide you with services pertaining to xApps Software Products;
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote Brachtendorf Apps and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose; or
  • we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use, though, in some cases, this may mean no longer using Brachtendorf Apps Software Products.

End of subscription

If a customer unsubscribes from one of our Cloud apps, we will delete any personal data after 6 months (or earlier). Please contact for immediate deletion if you wish.

Data location

Our servers are located in Germany and are only accessible by employees of Brachtendorf Apps.

Access to Customer Data

Only authorized Brachtendorf Apps employees and subcontractors have access to customer account data. Subcontractors are contractually bound to the same data security and privacy standards that apply to our employees.