Data Security and Privacy Statement
Effective starting date: May 16, 2021
We adhere to strict policies to guarantee the security and privacy of customer data.
Brachtendorf Apps provides a number of software products apps that are made available through the
Marketplace, or via private installation links. The software are hosted service Cloud apps for Atlassian
This Data Security and Privacy Statement will provide you with an overview of the collection and
of your data our cloud apps.
We maintain technical and organizational measures in order to ensure data security, in particular for
protection of customer personal data.
Our cloud apps store customer-specific app configurations in the corresponding Atlassian Cloud product
(please see the
Atlassian Security practices
Additionally we store data on the server our app services are running on. Currently this includes:
- Access logs that are deleted periodically
- The title of confluence-pages which from whom attachments are referenced
As an active or potential customer, you may register in one or more of our dedicated Service Desks in
to submit support tickets or be registered by submitting a support request per email. At that time we
store your name (if entered), email address and support details in our Service Desk systems running in
Atlassian Cloud. If the support details should include personal data, please anonymize the data
If you wish for your personal information to be removed from the Brachtendorf Apps Service Desk, please
contact our support team at email@example.com.
If a customer licenses or subscribes to one of our products, Atlassian will provide us, in accordance
as well as the name and email address of the customers' registered Atlassian contact and, if applicable
reseller company. Brachtendorf Apps uses this data expressly for accounting, support verification
and periodic customer information newsletters pertaining to the product (i.e. Release Notes).
Communication and Marketing
We use your contact information to send certain communications via email, including responses to your
comments, questions and requests, providing customer support, and sending you technical notices (Release
Notes), updates, security alerts, and administrative messages. We also communicate with you about new
product offers or promotions. You can control whether you want to receive these communications by
whenever you receive such a communication from BrachtendorfApps by using the included opt-out link or by
writing a short mail to firstname.lastname@example.org.
If you are an individual in the European Economic Area (EEA), we collect and process information about
only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the
Services you use and how you use them. This means we collect and use your information only where:
- we need it to provide you with services pertaining to xApps Software Products;
it satisfies a legitimate interest (which is not overridden by your data protection interests), such
for research and development, to market and promote Brachtendorf Apps and to protect our legal
- you give us consent to do so for a specific purpose; or
- we need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to
change your mind at any time, but this will not affect any processing that has already taken place.
are using your information because we or a third party (e.g. your employer) have a legitimate interest
so, you have the right to object to that use, though, in some cases, this may mean no longer using
Brachtendorf Apps Software Products.
End of subscription
If a customer unsubscribes from one of our Cloud apps, we will delete any personal data after 6 months
earlier). Please contact email@example.com for
immediate deletion if you wish.
Our servers are located in Germany and are only accessible by employees of Brachtendorf Apps.
Access to Customer Data
Only authorized Brachtendorf Apps employees and subcontractors have access to customer account data.
Subcontractors are contractually bound to the same data security and privacy standards that apply to our